TERMS AND CONDITIONS
ABOUT THE TERMS
HomeCall Physio and its successors, licensors, beneficiaries, assigns, and/or affiliates are collectively referred to herein as “HomeCall Physio,” “our website,” “we,” “us,” “our,” and other similar terms. HomeCall Physio encompasses the following: (i) our website located at http://www.homecallphysio.com (the “Website”) and all subdomains; (ii) any other web application versions of the App (the “Web App”); (iii) any other web or mobile applications that we have currently or at any point in the future; (iv) any additional software, services, or features provided by HomeCall Physio for use with the App or otherwise; and (v) our administrative and support services related to your use of the App, Website, Web App or any other software, web or mobile application offered.
Acceptance of Terms
By using our website and/or downloading and/or using any of its Apps or software, you indicate your acceptance of the Terms and Conditions. If you do not agree to these Terms, you must stop using our website.
Interpretation of the Terms
All Terms are to be interpreted pursuant to the sole discretion of HomeCall Physio. If you have any questions about the interpretation of these Terms, please email us at [email protected]
Amendment of the Terms
HomeCall Physio reserves the right to amend any of these Terms at any time, in its sole discretion, with or without notice. The Terms will always include the “last updated” date at the bottom of the document. It is recommended that you review the Terms from time to time as well as any other terms or policies incorporated into them. Changes to the Terms will take immediate effect upon being incorporated on the Website of the App. If, at any point, you do not agree with the amendments to the Terms, you must stop using our website with no further obligation to us.
Requirements to use HomeCall Physio
Minimum Age and Eligibility
Disclosure of Personal and Personal Health Information
The type of information we are legally required to disclose may relate to criminal investigation or government tax reporting requirements. In some instances, such as legal proceeding or court order, we may also be required to disclose you Personal Information to the authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves and the College of Physiotherapists of Ontario that the authorities that are making the disclosure request have the legitimate grounds to do so. If required to do so, we will make every effort to notify the relevant parties about the proceedings.
Consent to Electronic Communication
Booking an appointment
HomeCall Physio allows you to book an appointment in your area both for an in-home and virtual consultation.
Location of the Appointment
The Appointment location can be your home, office, or another suitable location. You acknowledge that the level of privacy you can expect during an Appointment is directly related to the location at which you request the Appointment to take place. As the provider has little to no control over the location of the Appointment, you acknowledge that it is your responsibility to maintain a level of privacy with which you are comfortable and a level of safety to which the provider will deem acceptable.
Recurring bookings through HomeCall Physio
Patients registered with HomeCall Physio agree to continue to book all subsequent appointments with a HomeCall Physio provider via email or phone, as deemed appropriate and medically necessary. All payments for recurring bookings shall be made via cash or interac.
Availability of HomeCall Physio
HomeCall Physio is currently available in the West Greater Toronto Area (GTA). We also provide our services in the other parts of GTA with extra travel fee. Our HomeCall Physio providers each choose their won service area and therefore, the services available in each area of the GTA will differ and grow as we add more providers. Please email us at [email protected] if you are interested in the Services in your area.
Fees and Payment
Every HomeCall Physio provider has the same standard consultation fee, that varies according tot he type of service provided. Please refer to FAQ for pricing details. Due to the nature of health care, the provider may not know what additional services a patient requires until the appointment is underway. If services and fees are to be added to the consultation fee, the provider will inform you during the appointment. Your verbal acceptance of these services and fees will be considered your approval of the additional charges. You will be charged the consultation fee plus any additional services that are discussed with your provider. Charges paid by you are final and non-refundable.A receipt will be provided to you so that you can be reimbursed by your insurance provider, if you have one. Each insurance provider and plan has its own unique coverage. HomeCall Physio makes no guarantee regarding these reimbursements. The pricing details located at the FAQ may be changed at any time, at the sole discretion of HomeCall Physio.
HomeCall Physio uses maps, geocoding, geo-fencing, places, traffic information, and other relevant content from Google, Inc (“Google”). This allows us to determine if travel fees apply. Therefore, you must also agree to Google’s most current Terms of Service for Google Maps/Google Earth located at https://www.google.com/intl/en_ca/help/terms_maps.html. The Google Terms of Service are incorporated into these Terms and Conditions by reference. By using HomeCall Physio, therefore, you are explicitly agreeing to also be bound by the Google Terms of Service.
Provider Appointment Cancellations
There are certain circumstances beyond the control of our providers that would cause them to cancel your booking. HomeCall Physio does not in any way guarantee, represent or warrant that any provider will be able to provide you with an Appointment. You acknowledge that your Appointment may be cancelled any time before the Appointment occurs. In the event that a provider is more than 30 minutes late for an Appointment, you have the opportunity to continue with the appointment or reschedule the appointment. If the appointment is rescheduled, you will not be charged for that session.
Patient Cancellation Policy
You may cancel an Appointment anytime without penalty, 24 hours before the appointment time. Any payments will be refunded via interac if the appointment is paid in advance. Appointment cancelled with less than 24 hours prior to the scheduled session will be charged in full consultation amount, indicated at the time of the booking.
HomeCall Physio reserves the right to make any modification of any part of our website at any time without notice and in its sole discretion.
LICENSE GRANT AND RESERVATION OF RIGHTS
Use of Site and Service
HomeCall Physio grants you a limited, non-exclusive, personal and non-transferrable license and right to use HomeCall Physio. You may not lease, resell or provide it in any other way to anyone else. HomeCall Physio is for your personal and noncommercial use only, unless specified otherwise in writing.
License Grant forLinking
HomeCall Physio grants you a limited and noncommercial, and non-exclusive right to create a hyperlink to our website. This limited license is valid insofar as the link does not portray HomeCall Physio in any negative, slanderous, derogatory, defamatory, false or misleading manner and provided that the linking site does not include any material that is adult in nature, illegal, harassing, hateful, offensive or otherwise objectionable. You may not use HomeCall Physio’s proprietary graphics, logo, or other identifying mark without the express written permission of HomeCall Physio.
Restrictions on Use
The HomeCall Physio logo and all other slogans, logos, product and service names, related or otherwise, displayed on our website are common law and/or registered trademarks of HomeCall Physio. As such, they may not be used, copied, or imitated without the prior written consent of HomeCall Physio.
Infringement of IP Rights
Any infringement of HomeCall Physio’s IP may subject you to civil and/or criminal proceedings and penalties.
DISCLAIMER AND LIMITATION OF LIABILITY
You acknowledge that your use of HomeCall Physio is at your won risk. HomeCall Phsyio does not provide warranties of any kind, whether express or implied. All services are provided on an “as-available” and “as-is” basis. HomeCall Physio assumes no responsibility or liability to you (or any Minor for which you are the legal guardian) for any errors or inaccuracies in our website or services provided by the provider. HomeCall Physio provides no warranty for the results of the use of HomeCall Physio or the provider services. HomeCall Physio disclaims all warranties and representation, whether express of implied, that include but are not limited to_those regarding fitness for a particular purpose, title, non-infringement and merchantability.
Third Party Services
Limitations on Use
Limitation of Liability
These Terms will blind and enure to the benefit of you and HomeCall Physio and HomeCall Physio’s successors and assigns.
No amendment, waiver or modification of these Terms shall be valid unless in writing and signed by all Parties.
If any of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms, but the legality, validity, and enforceability of the remainder of these Terms shall not be affected.